Webable - Remote Support

Live Remote Assistance

» Increase first call resolution: Multi-session handling, Instant chat, technician collaboration and more help reduce escalations to level 2 support and

solve more issues on the first call.

» Decrease average call handle times. Advanced diagnostic, collaboration and reporting tools accelerate problem identification and resolution.

» Reduce costly device returns. Diagnostic tools, device history and remote device configuration help technicians resolve more issues remotely and

reduce unnecessary returns.

How to Get Support:

A member of our support team will talk with you first to determine the nature of the problem.

How It Works:

1: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you

with a unique connection code. You will then enter the code in the field below and click the Connect to technician button to initiate the screen-sharing

session.

2: You are prompted to download a small virus-free plug-in.

3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.

4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-

sharing session at any time.